Terms of Service

Last updated: October 18, 2026

These terms are between you and Asterra, operated by PT Helium Cipta Maya, Indonesia (“we”, “us”). By creating an account or using a site built on Asterra, you agree to them. Questions: help@asterrawedding.com.

1. The service

Asterra lets couples build a wedding website and publish it at <name>.asterrawedding.com. Our Privacy Policy explains how personal data is handled and forms part of these terms.

2. Who can use it

• You must be at least 18 and legally able to sign a binding contract where you live.
• Both partners must be at least the minimum legal age to marry in their country of residence, without any court or parental exception. By paying, you confirm this for both of you.
• Guests can view public wedding sites and leave RSVPs or guestbook messages without an account. Guest messages must be lawful and respectful. We may remove a message that breaks this rule, and the couple can delete any message at any time.
• The Privacy Policy explains how we handle guest information.

3. Your account

• How you sign in. Asterra does not use passwords. Enter your email and we send you a link. Open the link within 15 minutes. It works once.
• Keep your sign-in email safe. Anyone who can open your inbox can sign in to your account. Do not forward our emails. Tell us promptly at help@asterrawedding.com if you think someone else has accessed your account.
• Your responsibilities. You are responsible for your email inbox, for keeping your email address working so you receive our notices, and for activity on your account.
• Account creation. Your account is created when you first open a sign-in link. Requesting a link does not create an account. The sign-in page gives the same response whether or not an account exists for that email.
• Limits. One sign-in link per email address per minute. Requests from one internet connection are limited to 10 per hour.
• Staying signed in. You stay signed in while you use Asterra. After 7 days without activity you are signed out. Signing out ends your session straight away. Asterra uses one cookie to keep you signed in.
• Drafts. You can have up to 3 drafts at a time. Live, offline and archived sites do not count.
• Support code. Each wedding has an 8-character support code, shown in your editor. Quote it when you contact us. It is removed when a site is deleted, and a code may be given to a new site later.
• Our emails. Our emails are sent automatically, and replies to them may not be read. To contact us, email help@asterrawedding.com.
• Changing your email, recovering access and deleting your account are handled by hand through help@asterrawedding.com, with no promise of timing. We may ask you to verify your identity first.

4. Pricing, payment and term

• Site: a one-time payment at the price shown at checkout and on our pricing page. It covers one site, any template, and 12 months online from payment. Your published site has no watermark.
• Reactivation: a one-time payment at the price shown at checkout and on our pricing page, for 12 more months from payment, for a site that is expired or archived. Reactivating puts your site back online. Full-size photos come back only if you reactivate within 30 days of your expiry date.
• Prices are in USD. Promotions are applied by discount; they do not change the list price.
• Payments are processed by Lemon Squeezy, our merchant of record, who also handles tax and receipts. Their terms apply to your payment.
• One-time only. There are no subscriptions and no automatic renewals.
• Your link is held for up to 3 hours while you pay, plus 15 minutes of grace. If you leave checkout, the hold ends by itself. The link becomes yours when payment completes.
• Publishing happens automatically after payment. Your 12 months start at payment. If we cannot publish your site because of a fault on our side, your expiry date moves later by the same number of days.
• Choose your template before you publish. It cannot be changed afterwards.
• Each site has limits, such as 30 photos and 2 videos. The editor shows them.
• We may offer additional paid features later; they will be priced clearly before you buy.

5. Refunds

• You can build and preview your site for free before you pay.
• Once your site is live, payments are non-refundable, except where we make an error or the law requires a refund.
• We will refund you if: we fail to publish your site; you are charged twice for the same site; your chosen link is no longer available when you pay; or the law where you live requires a refund.
• We handle these cases as soon as we can. To ask for a refund, email help@asterrawedding.com.
• Refunds go back to your original payment method through Lemon Squeezy.
• If a payment is refunded in full, your site goes offline. A site published by that payment goes back to draft (your content and link are kept, and you can pay again). A site reactivated by that payment goes back to expired. A partial refund does not change your site’s status.
• If you open a chargeback with your bank, your site will be taken offline while the dispute is open.

6. Your content and your responsibilities

You own what you upload. You give us a limited licence to store, process, display and transmit it solely to run your site. You confirm that:

• you have the right to use all photos, text, videos and links you add;
• the people shown have agreed to appear, and for children you have the parent’s or guardian’s permission;
• your content is lawful and does not infringe anyone’s rights.

Your site may link to other websites, such as gift pages, maps and videos. We do not control them and are not responsible for them.

You may not use Asterra for anything that is illegal, hateful, harassing, sexually explicit, deceptive, or malicious (including phishing or spam), and you may not try to break, overload or reverse engineer the service, or bypass spam protection.

Background music

• You can choose one of our built-in tracks or no music. You cannot upload your own music, so every track on Asterra is one we have the right to use.
• The built-in tracks are royalty-free stock music from Pixabay (pixabay.com). They are used under Pixabay’s Content License, which Pixabay may update. Asterra does not own the tracks. If Pixabay’s license changes or a claim is made about a track, we may remove or replace it on your site.
• You may use a track only as background music on your Asterra site. Do not copy, download, sell or share a track, or use it on any other site or product.
• Music plays only after a guest taps Open, and guests can pause it at any time.
• You can change or turn off music while your site is in draft or live. Music stops when your site expires or is archived, and you can choose music again after you reactivate.

7. Guests, RSVPs and the guestbook

You decide who gets your site link and are responsible for the RSVP and guestbook data collected on your site, including handling guest requests to correct or remove entries. We do not moderate guestbooks, so you should review and delete messages you do not want. We act as your processor for this data.

• Your site is not password-protected. Anyone with the link can view it and send an RSVP or message. We ask search engines not to list it but cannot guarantee they obey.
• Each RSVP or message is saved as a new entry. Guests cannot edit it. You can delete any entry.
• A site accepts up to 500 RSVPs. After that, new RSVPs are refused.
• Guests see the latest 50 guestbook messages. Older ones are kept but not shown. Guestbook messages cannot be downloaded; you can read and delete them in your dashboard.
• To limit spam, guests complete a bot check and may be blocked after repeated submissions from one connection.
• Please back up your RSVP list using the spreadsheet export. We do not guarantee that every submission will be received.

8. Site lifecycle

Your site moves through the stages below. Your dashboard shows which stage you are in.

• Your full-size photos are deleted 30 days after expiry. Small thumbnails remain, visible only to you when you sign in. Deleted full-size photos cannot be recovered.
• Your names, story, events, RSVPs, guestbook and thumbnails are kept for 12 months after expiry. We email your account address at least 7 days before deletion. To keep your content, reactivate before the date in that email. Otherwise it is deleted permanently and cannot be recovered.
• Reactivating restores your site with thumbnails in place of any deleted photos. After deletion a site cannot be reactivated. Reactivation costs the price shown at checkout.
• Your 12 months start when you pay. If your site cannot go live because of a fault on our side, your expiry date moves later by the same number of days.
• Deleting a draft permanently deletes its photos, text, RSVPs and guestbook messages straight away.
• Published sites cannot be deleted by you. Email help@asterrawedding.com and we will remove it.

9. Suspension and removal

• If your site breaks these terms or the law, we will email you and explain what needs fixing. You have 14 calendar days from the date we send that email to fix it.
• We may suspend or remove a site immediately, without that notice, if its content is illegal or puts someone at risk, if a court, authority or rights owner requires it, or if the payment is fraudulent. We will tell you as soon as we can.
• When a site is suspended or removed, it goes offline. Your content and guest entries are kept for 30 days so you can fix the problem, download them, or appeal. After that they are deleted.
• We do not refund payments when removal is caused by your breach. If a suspension or removal is caused by our error, we will extend your site’s end date by the number of days it was offline.
• We may close your account only after all your sites have been removed under this section.
• Reporting and appeals. Report content or problems at help@asterrawedding.com. We review each report. If we suspend or remove your site, you can appeal by emailing help@asterrawedding.com with “Appeal” in the subject line within 14 calendar days of our notice. We will reply with our decision and our reasons. An appeal does not stop removal that a court, authority or rights owner requires. If we find we were wrong, we restore the site.

10. Availability and support

We work to keep Asterra running but do not guarantee uninterrupted service. We may update or change features. Do not rely on Asterra as your only copy of photos or guest data.

• For problems with your site, use the support form linked in your dashboard.
• For payments, refunds, legal notices, deletion requests and reports of unlawful content, email help@asterrawedding.com.
• We reply as soon as we can. We do not guarantee a response time.

11. Intellectual property

Asterra, its templates, design and code belong to us. Third-party material, including music, photos and fonts, belongs to its creators and is used under their licences. You get a personal, non-transferable right to use your site for your own wedding during your paid term. Access ends at the offline moment.

12. Disclaimers and limits of liability

The service is provided “as is” and “as available”. To the fullest extent the law allows, we are not liable for indirect or consequential losses (including missed RSVPs, lost guest data, or event disruption), and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights that cannot be limited by law, including mandatory consumer rights where you live.

13. Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes will be brought in the courts of Jakarta, Indonesia, except that if you are a consumer, you keep any mandatory rights to bring claims in the courts of your home country.

14. Changes

• We may update these terms. The current version is always on our Terms page, which shows the date it was last updated.
• Changes apply to new purchases from the date they are posted. Reactivating a site counts as a new purchase.
• A change does not apply to a site you have already paid for until that site’s current term ends, unless the law requires otherwise or the change is needed to protect rights or safety, such as removing a music track that has a licence problem.
• If we retire a template, paid sites keep it until the end of their term.

15. Contact

Legal notices, payments, refunds, deletion requests, privacy requests and site problems: help@asterrawedding.com. For site problems you can also use the support form linked in your dashboard.